Summary: Please reach out to our support team at support@sitkaseafoodmarket.com or 309-342-3474 if your fish is thawed more than just a centimeter around the perimeter, and we will schedule a replacement or issue a refund (whichever you prefer).
Here are our guidelines when it comes to thawed fish:
- If your filets have up to 1 centimeter of thawing along their perimeters, then they are safe to place in your freezer without significant loss of quality.
- If there is more significant thawing, and the temperature of your fish is 38 degrees or lower, your fish is safe to place in your refrigerator and eat within 2 days.
- If you can not confirm the temperature, or if your fish has a higher temperature than 38 degrees, please do not eat the fish that you received
How can I accurately check the temperature of the fish upon delivery?
You can check the temperature of the fish by inserting a meat thermometer into the flesh or using a surface thermometer.
Can I refreeze the fish if it has thawed more than 1 cm but is still under 38°F?
It is safe to refreeze your fish if it is thawed more than 1 cm but is still under 38°F. However, it is not recommended because it will negatively impact the texture and flavor of your fish.
Keywords: Thawed fish, degrees, refreeze, quality, safe to eat, replacement, refund