Summary: We’re so sorry that you received a portion with a broken vac seal. It is safe to eat, but it will become freezer burned with time, which will decrease its quality. Please take a photo of the portion, including the label information, and email it to support@sitkaseafoodmarket.com. We’ll be happy to make it right.
Is it safe to eat seafood if the vacuum seal is broken?
Yes, it is safe to eat fish if the vacuum seal is broken within 30 days of receiving it. However, it is recommended to eat the affected portion soon to prevent freezer burn.
Our shellfish is coated in a protective saltwater brine and does not require a tight seal.
What should I include in the photo for support?
Please be sure to include the lot number on the label.
Will I receive a replacement or refund for the affected portion?
Yes, if the portion is freezer-burned or if you don't feel comfortable consuming it, please let us know and we will be happy to issue a refund or add a replacement to your next box. Just let us know which you prefer.
How soon should I contact support after noticing the issue?
Please notify our support team as soon as possible after noticing the popped seal.
Keywords: broken vac seal, safe to eat, freezer burned, photo, label information