About Us
Quality, Sourcing & Sustainability
- What is roe?
- Mercury in Seafood
- Why is my sablefish mushy?
- How do I remove pin pones?
- Does your seafood have any added ingredients?
- What Should I do if I See a Worm in My Fish?
Purchase Options
- Can I Purchase a Gift?
- When Does My Subscription End?
- Do You Have Any Discounts for New Customers?
- What is the Cost of Shipping?
- Do You Have a Membership Fee?
- What are Add-ons and how do I purchase one?
Account Management
- What is my delivery date?
- How does your credit system work?
- Can I Change to a Different Subscription?
- How do I See My Order History?
- What is My Sustainer Balance?
- What Happens if I Skip a Delivery as a Prepaid Member?
Shipping & Delivery
- My Box Shipped but I Need to Make a Change
- Will I Receive a Notification when My Box is Delivered?
- What is the status of my order?
- What should I do if my box is delayed or thawed?
- How is your seafood packaged?
- Do I need to be home for deliveries?