Summary:
Sitka Seafood Market makes it easy to skip or reschedule a delivery if you’re traveling, fully stocked, or just need a break. Here’s how to manage your upcoming box online.
🔁 How to Skip a Delivery
To skip a delivery, before your box has been processed:
- Log into your online account with your email
- On the "Overview" tab, your next box is displayed
- Click "Skip This Box"
- The page will update to display the species in your next box
- You can unskip your original box by clicking "Unskip This Box"
🗓️ How to Reschedule a Delivery
To reschedule your delivery before your box has been processed:
- Log into your online account with your email
- On the "Overview" tab, click "Reschedule"
- Choose a date you'd like your next box to charge. Your delivery date will be about two weeks later. The charge date and delivery window will be displayed when you click on a date:
4. If you choose a charge date after the 16th of the month, your box will automatically become the curated box for the following month. In the example below, because the charge date is after December 16th, the box will shift to the January box and ship in January. The December box has effectively been skipped. Please note that the January box would still charge and ship as scheduled, even though the December box has also been changed to a January box in this case.
5. In this example, if you had swapped the contents of your box, your box would change to the curated January contents. If you need a later date while maintaining your current box contents, you can swap the species in your box again after your date has been changed. Or, you can reach out to us, and we can help make it happen.
6. If you need your box to arrive during a time that isn’t presented as an option, or if your box has already been processed, please contact us.
7. If your box has already shipped, we are unable to make any changes to it.
⏳ Deadline for Changes
- Changes in your online account must be made before your box is processed.
- Your processing date is listed in your account and reminder emails.
If you’re not able to skip or reschedule online, reach out to our support team — we’ll do our best to help.
Keywords: skip, reschedule, change delivery date